Frequently Asked Questions
Have a question about Elf Marketing? Check out our FAQs.
What areas of the UK do you serve?
We are based in North Yorkshire, near Whitby. Our main clients are based in the North East and Midlands but we work with businesses all around the UK!
What sector of businesses do you work with?
Medium to large businesses, mainly in hospitality, retail and leisure – but we’re always open to opportunities beyond these industries!
What sets Elf Marketing apart and why should I choose your agency for my marketing needs?
At Elf we deliver marketing you can rely on, with care, creativity and meticulous attention to detail. We become the extended team that you can trust – done with skill and a sprinkle of Elf magic.
How do you ensure to stay at the forefront of marketing trends and best practices?
We’re always keeping up to date with industry news and trends to stay ahead of the curve in the ever changing world of marketing and social media. We review the performance of social media campaigns, using the insights from the stats reports as key learnings to take forwards with adjusting our marketing strategies for future campaigns. Members of our team regularly attend industry events to keep our finger on the pulse and we frequently upskill our team with the latest marketing courses.
Do you offer a graphic design service?
Yes, we have a highly skilled creative team of freelance graphic designers to help bring your vision to life.
Can you help with the design of my food and drink menus?
Yes, we specialise in hospitality menus and point of sale print assets.
Do you provide social media support?
Yes, we are experts in social media and as a team we can manage your social media accounts throughout your campaign. We’ll provide you with a 7-8 week social media plan with visual content suggestions, social media copy tailored to your campaign and suggested scripts for user-generated content videos. We provide you with a list of photo and video content requirements and dates for when we’ll need these from you. Then leave the rest to Elf for us to schedule posts and manage your accounts so you don’t have to.
Do you provide social media stats / campaign reports?
Yes, we can provide weekly stats reports throughout the social media campaign with insights into which posts performed the best and why. We can suggest key learnings from the campaign and any improvements to the strategy going forwards to increase reach and engagement.
Do you offer website design and support?
Yes, we design and develop websites that are fast, intuitive and built around your audience. Every detail is purposeful, every interaction considered, so your website does more than look good – it drives results for your business! In a digital world, your website should work as hard as you do.
Can you help me with marketing my business site investment, such as a pub refurbishment?
Absolutely! This is one of the main services we provide at Elf. We can manage many areas of your site’s investment campaign to build awareness and hype for when your business reopens. We manage your social media campaign for 7-8 weeks, we manage the design of your print assets for new signage and POS, we arrange a photographer for a VIP event to celebrate the grand reopening and email marketing to further spread the word of your new investment or refurbishment and increase the number of customers coming through your doors.
How do you communicate with clients?
We communicate with our clients in a number of ways to ensure you are fully supported with clear communication along the way that best suits you. Our communication methods are email, phone call, WhatsApp, Basecamp (a project management platform) and weekly client catchup calls to help keep projects moving along to schedule.
Will I get a dedicated account manager?
Yes, you will be given a dedicated account manager who will be your point of contact for your project, whether it’s just for one campaign or ongoing support for an account with many campaigns. There will be other account managers and executives who may also support with your campaign alongside your dedicated manager.
How do you ensure high quality artwork and assets?
We do our very best to ensure high quality and attention to detail on our campaigns. We provide a second checking service in-house for checking accuracy of spelling, grammar, proofreading copy for designed assets and social media posts and making sure client amends have all been captured in the revised design process.
Do you use AI?
We don’t use AI for any of our design services, we have highly skilled freelance graphic designers in our team. The only AI we use are programs such as Chat GPT and Claude to add an extra polish to some of our copywriting, to help us best match your brands tone of voice but we use it sparingly and embed within our own copy. We never ask AI to write copy from scratch.
Get in Touch
Got another question we haven’t answered above? Get in touch below!